What debt collection
is really like...

Imagine you have debts. Serious debts.
Bills and more bills, statements, reminders. Debt collection!
Cue the dramatic images in your head.

EOS – The debt collector’s way: Preconception bailiff
You picture
the bailiff.

Do you really think
we’d just seize
your things?

We are fair. We don’t just swing by to snatch away your TV or fridge. The most important thing for us is to find a common solution, so that you can be content to start paying off your debts, and your creditor is just as satisfied. Together, we’ll create a payment plan that makes sense for you financially. One that’s fair, transparent, and realistic. It’s often profit setbacks, for example, that leads to a squeeze in finances (see EOS survey, “European Payment Practices” 2017). But no matter what the cause, we’ll help you find a solution that bridges the liquidity gap.

To study
EOS – The debt collector’s way: preconception dark happenings
You picture dark
happenings in a basement

Do you really think
we work with
mafia methods?

We are people. For us, la famiglia is around 7,500 employees in 26 countries. And although we have certain traditions, we aren’t the mafia. Since 1974, we’ve been active in Germany – and that, on the basis of clear ethical principles, that you can read about in our Code of Conduct. With head and heart. Putting people in the middle, and according to the rule of law.

EOS – The debt collector’s way: Preconception survival of the fittest
You picture the
iron fist of the strongest.

Do you really think
that for us, only
the strongest wins?

We stay true to the law. And there is nothing that is more powerful than that. It provides clear guidelines for our interactions, even when it comes to debt. Payment goals and fees are no different – they, too, are governed by law. For us, these parameters are non-negotiable. And: we don’t just have respect for the law, but for everyone we are involved with.

EOS – The debt collector’s way: Preconception unfair fees
You picture
a mountain of unfair fees.

Do you really think
we want to rip
you off?

We are transparent. We only collect the money that is owed to our clients. For example, if you order a new pair of shoes and don’t pay for them on time, the seller will be in debt. In order to collect this payment, he’ll send a reminder. If he doesn’t get a response, he’ll commission us to collect the outstanding amount. German law (§§ 280 and 286 of the German Civil Code (BGB) also allows businesses to pass along the associated fees to their customers. This process doesn’t just affect the seller’s cash flow (e.g. reminder fees) but also generates external costs (e.g. collection fees) arising from the need to commission service providers like EOS. The amount of these fees is regulated by law, and is governed by the German Law on Competition (RGV).

EOS – The debt collector’s way: Preconception brutal debt collector
You picture
the brutal debt collector
on your doorstep.

Do you really think
that we send dodgy
strongmen to your place?

We are ready to talk.Our employees work together with you to create a payment plan so you can pay off your debts. Talking is absolutely crucial to that plan. Most of us do this from their office desk. Just 10 percent of EOS employees work in the field and talk to people on the ground. And, by the way, most are women. Nevertheless, talking about debts is difficult for both sides. That’s why our employees are trained regularly on a variety of topics including amongst others, on de-escalation techniques. Not that dodgy at all.

Why debt
collection exists

EOS – The debt collector’s way: Debts EOS – The debt collector’s way: Debts

Debts are actually
no big deal.

Every second person in Germany has debts. Whether to finance a house, a car, or even some furniture – there is often no way around it. Debts are just another part of life (EOS Debt Study 2017). If you miss an instalment, however, a scenario that can never really be excluded, you could eventually hear from EOS. That’s no reason to panic. Together, we’ll find a way to pay back what you owe.

To study
EOS – The debt collector’s way: Debts EOS – The debt collector’s way: Debts
EOS – The debt collector’s way: Repayment EOS – The debt collector’s way: Repayment

As long as they
are repaid.

According to the 2017 EOS survey “European Payment Practices”, 22 percent of all payments in Germany were received too late. When this happens, lenders often find themselves in default on their own payments through no fault of their own. And more companies are affected down the line. The result is a domino effect that ends up increasing prices.

To study
EOS – The debt collector’s way: Payment emergency EOS – The debt collector’s way: Payment emergency

Otherwise they have
detrimental effects.

Smaller companies especially suffer from the unpaid debts of their clients. So It can happen quite quickly that they then default on their own payments. According to the Bundesamt of Statistics, in Germany in 2016, 21,789 companies went bankrupt, amongst other reasons due to unpaid invoices. This led to many job losses. In fact, 13 percent of all European companies report being unable to create new jobs due to outstanding claims.

EOS – The debt collector’s way: Payment emergency EOS – The debt collector’s way: Payment emergency
EOS – The debt collector’s way: Payment plan EOS – The debt collector’s way: Payment plan

That’s where
we come in.

We agree upon realistic payment plans with debtors. Through this, creditors can secure their payments. By the way: in about 87 percent of all cases debt collection agencies were successful in finding payment plans that worked for all parties, without having to resort to court proceedings.

Source: BDIU // Industry Study on Receivables Management 2016;
analysis Bülow & Consorten

EOS – The debt collector’s way: Solvency EOS – The debt collector’s way: Solvency

Even for the
economy.

When we buy the outstanding debts of companies, we help them stay solvent, and thus pay their own bills and employee salaries. As a result, their employees can then pay their own bills as well, and so on. This helps to prevent a downward domino effect.

EOS – The debt collector’s way: Solvency EOS – The debt collector’s way: Solvency
EOS – The debt collector’s way: Engagement in the Association of German Debt Collection Agencies EOS – The debt collector’s way: Engagement in the Association of German Debt Collection Agencies

We remain
vigilant.

We work exclusively with reputable companies. If, however, a claim proves to be unjustified, we immediately stop the case. To uphold these high standards, we work as active members of the Federal Association of German Debt Collection Agencies (BDIU).

to BDIU (German only)

EOS is...

  • … a member of the Otto Group, which has strong ethical principles.
  • … a decades-old company, that stays true to the law as standard, of course.
  • … always interested in finding a common solution with debtors. Since that’s what benefits everyone the most.
  • … transparent. The costs incurred are calculated according to the German Law on Competition (RVG).
  • … a part of the solution, not the problem.
    Not so dodgy after all.

Website

Want to find out
more about EOS?

Contact

Want to share your
questions or thoughts?

Service

You want to settle
an outstanding debt?

Careers

Want to support
our team?

Press

You are a journalist and want to report about us? Please contact:

Press contact

Phone +49 40 2850-1222
E-Mail press@eos-solutions.com